Questions
Short answers to what owners ask us most.
All answers
Bookings and calendars
Your website uses the same calendar as your booking tool, so there is one source of truth. No tool can promise zero delays, because Airbnb and Vrbo update on their own schedule. If something slips, message us and we help you sort it out.
Your website uses the prices in your booking tool. We also connect PriceLabs for you, free with every plan.
Having your own website is fine. What Airbnb does not allow is moving Airbnb guests or their payments off Airbnb. We never do that. Airbnb guests stay on Airbnb.
A website alone does not bring guests, and we will not pretend it does. You get a report with visits, inquiries and bookings. Autopilot adds offers to past guests, and a seasonal campaign is from $300.
Airbnb's cover applies to Airbnb bookings only. For direct guests you use your own terms and payments. Autopilot connects a guest-screening tool, and you pay that tool directly.
No. Your Airbnb and Google reviews show on your website, so new guests still see proof. All plans include this.
Fees and contracts
You pay a one-time setup fee, in 2 easy installments, and it includes 1 year of hosting. The monthly plan is optional ongoing support, from $89 a month, and it only starts when your website is live. Pay quarterly, or pay yearly and save 20%.
No. Our price is a setup fee plus a flat monthly fee, not a percentage of your bookings. Your payment company, like Stripe, charges its own card fee.
You pay quarterly or yearly. You keep your domain, content and guest list, and we hand everything over. The cancellation details are in our Terms.
Yes. Every price is on this site, with no quote form.
Each plan includes everything in the plan before it. The comparison table shows exactly what each plan has, and add-ons have public prices.
Launch Pad is made for 1 to 4 units. You pay a one-time setup of $999, with 1 year of hosting included. The monthly plan is ongoing support and fixes, from $89 a month, and it is optional.
Yes. If you move from Launch Pad to Grow within 90 days, you only pay the difference in setup fees.
You can add more. Each extra unit is $40 a month on Grow and $30 a month on Autopilot.
Launch AI and guest messages
We train Launch AI on each of your properties and tune it every month. If a question is unusual, it asks you first.
On Grow and Autopilot, it answers common questions. It asks you when something is unusual.
Yes. On Grow and Autopilot, message the owner bot to change prices, photos, text, offers or blocked dates. You see each change first and can undo it.
Your website works in many languages. On Grow and Autopilot, Launch AI answers guests in their own language.
Yes. Your direct-guest list belongs to you. Airbnb and other sites do not share guest emails, so a direct site is how you build your own list.
Setup and support
All plans have 24/7 chat support. Grow and Autopilot also get a dedicated support agent.
No. We build it and run it for you. On Grow and Autopilot you can ask for changes by message.
Your website is ready in 7 working days after you send us everything we ask for and have had the optional call with us, or skipped it. If the 7 working days pass and your website is still not complete, it is free. You pay the setup fee in 2 easy installments.
It is custom-designed around your properties and your brand.
Yes. We connect to channel managers like Hosthub and Hostaway. Keep using the one you have, or ask us about yours.
Yes. You own your domain, your content and your guest list. If you leave, we hand it all over.
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